Like many people, the Mild Wife and I take advantage of online retailers. It's a pretty convenient way for us to do our shopping, since we don't even have to leave the comfort of our home. Heck, we can even occasionally find some good deals because the online retailers don't have as much infrastructure to maintain. It's not like they have to pay for rent for their stores.
Sure, shopping online has its downsides. We can't try on clothing before we make a decision on it, for example. Sometimes, the pictures don't adequately reflect the item, or we can miss an important detail about the product. There's just something to be said for actually seeing and touching the thing we're trying to buy.
Still, it's hard to beat the convenience of online shopping. The system just works well. We can decide to buy things, and they show up on our door.
Well, they usually do. We put in an order recently that led to a much different experience.
Everything started out well, and our online shopping experience was no different than the dozens or hundreds of times we've bought items online before. We placed several items in our shopping cart, and the website said that we'd receive our shipment a few days later. All was well in the world.
Shortly thereafter, though, the first sign of trouble popped up. An email popped up that said that the package would be delayed. Specifically, the package was somehow delivered to the wrong location somewhere in the supply chain. Clearly, that wasn't good. Of course, the website assured us that they'd re-route our package and we'd only have to wait two more days. It'd be a minor inconvenience, no more.
However, the second delivery date came and went, but we still hadn't received our package. It's worth noting that we have occasionally received packages fairly late in the evening, so we were willing to wait it out both that day and the next day. It was entirely possible that the delivery truck was still on its way, and we didn't want to be an annoying customer. So, we gave the website a shot.
Ultimately, it simply didn't show up. Annoyed, we logged back in to the website, only to be told that our order would be refunded. In short, they pulled a fast one on us.
Now, up to this point, this post is all about how we had a bad customer experience. That's irritating, but not particularly amusing. However, the Mild Wife's reaction to the whole thing definitely fell in the amusing category. Slightly paraphrased, her reaction went like this:
Mild Wife: "[The website] let us down! I should be eating food based on those ingredients right now!"
I don't think I've ever laughed about a delayed delivery nearly as much before. It was even funnier, to me at least, than the time we found a question about whether gluten was gluten-free or not. I think we're definitely going to have to keep up this online shopping habit. It's the gift that keeps on giving.
Sure, shopping online has its downsides. We can't try on clothing before we make a decision on it, for example. Sometimes, the pictures don't adequately reflect the item, or we can miss an important detail about the product. There's just something to be said for actually seeing and touching the thing we're trying to buy.
Still, it's hard to beat the convenience of online shopping. The system just works well. We can decide to buy things, and they show up on our door.
Well, they usually do. We put in an order recently that led to a much different experience.
Everything started out well, and our online shopping experience was no different than the dozens or hundreds of times we've bought items online before. We placed several items in our shopping cart, and the website said that we'd receive our shipment a few days later. All was well in the world.
Shortly thereafter, though, the first sign of trouble popped up. An email popped up that said that the package would be delayed. Specifically, the package was somehow delivered to the wrong location somewhere in the supply chain. Clearly, that wasn't good. Of course, the website assured us that they'd re-route our package and we'd only have to wait two more days. It'd be a minor inconvenience, no more.
However, the second delivery date came and went, but we still hadn't received our package. It's worth noting that we have occasionally received packages fairly late in the evening, so we were willing to wait it out both that day and the next day. It was entirely possible that the delivery truck was still on its way, and we didn't want to be an annoying customer. So, we gave the website a shot.
Ultimately, it simply didn't show up. Annoyed, we logged back in to the website, only to be told that our order would be refunded. In short, they pulled a fast one on us.
Now, up to this point, this post is all about how we had a bad customer experience. That's irritating, but not particularly amusing. However, the Mild Wife's reaction to the whole thing definitely fell in the amusing category. Slightly paraphrased, her reaction went like this:
Mild Wife: "[The website] let us down! I should be eating food based on those ingredients right now!"
I don't think I've ever laughed about a delayed delivery nearly as much before. It was even funnier, to me at least, than the time we found a question about whether gluten was gluten-free or not. I think we're definitely going to have to keep up this online shopping habit. It's the gift that keeps on giving.
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