I had to log in to work this morning, to handle issues with an application that I support. It wasn't the most thrilling way to spend my Saturday morning, but them's the breaks. However, I happen to be friends with the lady who reported the issue, so she was as thoughtful about bugging me as possible. In the process, she also had a ridiculously awesome conversation with me.
To begin with, she sent me a text message rather than calling me this morning. I don't think anyone has ever sent me a text message for work before. Now, all of my customers have my cell phone so they can reach me in case of an emergency. This qualified as urgent, so I have no problem with her getting a hold of me. Apparently, though, she really, really didn't want to disturb me early in the morning, so she decided not to call me. Cool, that was thoughtful of her.
What's more, the text message itself was actually very, very polite. She introduced herself again like we'd never met before ("it's X from company Y") and she also specified what was going on with work. I didn't think much of it, but that was also pretty helpful. I'm the not the kind to completely check out from a mental standpoint, but early on a Saturday morning, I'm not exactly at my best.
Anyhow, I called her back & logged in to handle the issue. As I was finishing up the phone call, she thanked me again for helping her out. Then, she threw in this tidbit, "I know it's early on a Saturday morning, so I didn't want a girlfriend to take it the wrong way. Last thing I want is to call you and have someone asking who the hell I am. I can picture it now, 'oh no she DID-ent.'" (cue much laughter)
Ah, so that explains the super polite text message instead of a phone call (cue more laughter. It took a while to get all of that out of my system).
Now, this is a married lady with several kids, who lives in a state that happens to be a couple of time zones away. It's not like anything inappropriate is going on, nor would I even have the opportunity to do anything inappropriate. But still, she wanted to spare me any domestic disputes. That was awfully sweet of her, no?
At that point, any potential stress about resolving the issue was completely gone. It wasn't super easy work, nor was it rocket science. Still, it flew by. I was in such a good mood, I barely noticed that I spent a couple of hours working.
I have some pretty awesome customers.
To begin with, she sent me a text message rather than calling me this morning. I don't think anyone has ever sent me a text message for work before. Now, all of my customers have my cell phone so they can reach me in case of an emergency. This qualified as urgent, so I have no problem with her getting a hold of me. Apparently, though, she really, really didn't want to disturb me early in the morning, so she decided not to call me. Cool, that was thoughtful of her.
What's more, the text message itself was actually very, very polite. She introduced herself again like we'd never met before ("it's X from company Y") and she also specified what was going on with work. I didn't think much of it, but that was also pretty helpful. I'm the not the kind to completely check out from a mental standpoint, but early on a Saturday morning, I'm not exactly at my best.
Anyhow, I called her back & logged in to handle the issue. As I was finishing up the phone call, she thanked me again for helping her out. Then, she threw in this tidbit, "I know it's early on a Saturday morning, so I didn't want a girlfriend to take it the wrong way. Last thing I want is to call you and have someone asking who the hell I am. I can picture it now, 'oh no she DID-ent.'" (cue much laughter)
Ah, so that explains the super polite text message instead of a phone call (cue more laughter. It took a while to get all of that out of my system).
Now, this is a married lady with several kids, who lives in a state that happens to be a couple of time zones away. It's not like anything inappropriate is going on, nor would I even have the opportunity to do anything inappropriate. But still, she wanted to spare me any domestic disputes. That was awfully sweet of her, no?
At that point, any potential stress about resolving the issue was completely gone. It wasn't super easy work, nor was it rocket science. Still, it flew by. I was in such a good mood, I barely noticed that I spent a couple of hours working.
I have some pretty awesome customers.
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